PRIVACY POLICY

1. Introduction

Ohh Sweet (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit or interact with our website www.ohhsweet.com and when you subscribe to or purchase our products.

2. Information We Collect

We may collect and process the following data about you:

Identity information (name, date of birth where necessary)
Contact information (email address, postal address, phone number)
Account login information (username, password)
Payment details (card or bank information securely processed via third-party payment providers)
Order and subscription details
Communication preferences and marketing consents
Website usage data such as IP address, browser type, and browsing behavior collected via cookies

3. How We Use Your Information

We use your personal data to:

Process and fulfill your orders and subscriptions
Manage your account and provide customer support
Send transactional communications, such as order confirmations and delivery updates
Send marketing communications if you have consented (which you may opt out of at any time)
Improve our website, products, and services
Comply with legal obligations and prevent fraud

4. Legal Basis for Processing

We process your personal data based on:

Your consent (e.g., marketing communications)
The necessity to perform a contract with you (e.g., order fulfilment)
Compliance with legal obligations
Our legitimate interests in improving our services and ensuring security

5. Data Sharing and Disclosure

We do not sell your data. We may share your data:

With trusted third parties who assist in order fulfilment, payment processing, and marketing (all under confidentiality agreements)
Where required by law or to protect our legal rights
In the event of a business sale or transfer, with appropriate safeguards

6. Data Retention

We retain your personal data only as long as necessary to provide our services and to comply with legal obligations. Typically, this means keeping order data for 6 years for tax and accounting purposes.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of inaccurate or unnecessary data
Object to or restrict processing for marketing or legitimate interest purposes
Withdraw consent for marketing communications at any time
Request a portable copy of your data
Lodge a complaint with the UK Information Commissioner’s Office (ICO) if dissatisfied with our handling of your data

To exercise any of these rights, please contact us at hello@ohhsweet.com.

8. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings or by using any opt-out tools provided on the site.

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

10. International Transfers

We process and store your data primarily within the UK and the European Economic Area (EEA). Should any international data transfers occur, they will be safeguarded by appropriate legal mechanisms.

11. Children’s Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be communicated via email or prominently posted on our website.

13. Marketing Email Opt-Out

You may opt out of receiving marketing emails from Ohh Sweet at any time by using one of the following methods:

Click the unsubscribe link included at the bottom of any marketing email we send you. This will promptly remove you from our marketing list.
Log in to your Ohh Sweet online account and update your email preferences or unsubscribe from marketing communications in your account settings.
Send us an email at hello@ohhsweet.com with the subject line “Unsubscribe” or similar request, and we will process your opt-out as soon as possible.

Once unsubscribed, you will no longer receive marketing emails from us, though you will still receive necessary transactional emails such as order confirmations and delivery updates. Your unsubscribe choice will be respected immediately and we will not ask you to confirm it or take further steps.

If you change your mind in the future, you can resubscribe by updating your preferences in your account or by contacting us.