FREQUENTLY ASKED QUESTIONS

We offer our Pick N Mix as a monthly subscription that you can cancel at any time, or as a one-off purchase.

Visit our products page (https://www.ohhsweet.com/category/all-products)to see the latest options available.

Yes, you can cancel anytime by logging into your account and clicking “Cancel.” Monthly subscriptions end immediately with no further charges. Prepaid subscriptions will continue until the end of the prepaid period, but no further payments are taken provided you cancel your subscription by the renewal date.

No, your subscription price will remain the same for the duration of your active subscription. If you cancel and resubscribe later, new pricing may apply.

We use Royal Mail for UK deliveries. Typically, your sweets arrive within 2 working days, but please allow up to 14 days to receive your order.

Currently, we only ship within the UK. We're exploring international shipping options, so stay tuned!

Due to the nature of our products, we cannot accept returns unless the product is faulty or of unsatisfactory quality. Please contact us (https://www.ohhsweet.com/contact-us)within 7 days if there is a problem.

Allergen information is provided on our packaging. Please review this carefully before consuming.

Yes, you must be 18 years or older to purchase or subscribe.

Yes, the contents and weight will vary each month. Some items may be repeated occasionally.

The content will change each month to ensure a new surprise, but you can rest assured knowing it will be full of various sweets and treats. This includes things like pick 'n' mix, chocolate, jellies, sours, retro sweets, cakes, lollipops, and more.

Delivery usually takes around two working days, but please allow up to 14 days, particularly during busy times of the year such as Christmas. If your delivery is still missing after 14 days, please contact us (https://www.ohhsweet.com/contact-us)with your order details so we can check the status for you. All deliveries are sent tracked.

Yes, you can have multiple subscriptions.

Yes, you can read more here. (https://www.ohhsweet.com/product-page/vegan-pick-n-mix-box)

Log in to your account and update your payment details in the billing section. Quick and easy!

Sorry to hear that but rest assured, we will do what we can to make things right. You can get in touch by contacting us. (https://www.ohhsweet.com/contact-us)